FAQ
What is OEM and ODM? What is your Lead Time? FOB where? Shipping Damage? How do I send my artwork / design to you? What picture formats can you take? What is your FTP? Barcode / Symbology Labels?
What is OEM and ODM?
The term Original Equipment Manufacture (OEM) is a factory that supplied equipment to other companies to resell or incorporate into another product using the reseller's brand name. In the Gift and Premium industry OEM is most often used to describe when a reseller already has an existing design and the design is serviced by a factory manufacturing it. The products may later be branded by the reseller. Original Design Manufacture (ODM) is when a factory proactively supplies new designs for its customers. The reseller takes on a product line and does not get involved in the design of that line. Instead the factory takes care of the design and the manufacturing.
What is your Lead Time?
We normally need up to 60 days from the date we receive a 30% deposit of the total order amount to shipping the finished products. Orders are processed on a first come first serve basis. Please place your order as soon as possible for prompt delivery of your orders.
FOB where?
FOB Nanjing. Nanjing is approx 300 km (180 miles) west of Shanghai. Nanjing has its own port and is on the same canal as Shanghai, the Yangtze River.
Shipping Damage?
Shipping damage above 5% of total quantity is replaced. Replacements apply to FOB shipping damage only. Damages must be reported within two weeks of receiving the shipment. Damages exceeding 5% of total shipment is replaced unto the next ordered container.
How do I send my artwork / design to you?
Simply email us your artwork / design. Please send the font files used. If the files are big (ie over 5Mb) then use our FTP. Our FTP is ftp://taiocean.com Contact us first for your FTP login information. We can accept most picture formats. For a list of acceptable picture formats please refer to "What picture formats can you take?" For detailed information on our FTP please refer to "What is your FTP?"
What picture formats can you take?
We can take the below software versions: Photoshop5 or higher versions Illustrator8 or higher versions CorelDRAW8 or higher versions AutoCAD2000 or higher versions Acceptable file extensions: psd, bmp, tif, tiff, eps, gif, jpg, pdf, ai, cdr, dwg, dxf We use the below operating system: PC / Windows (Mac users please save your files that is readable by PCs) Please remember to send the font files used in your artwork / design.
What is your FTP?
FTP (File Transfer Protocol) is used to transfer files that are considered too big to be sent via email, e.g. high resolution pictures. FTP can be used to upload files from a computer to a web server, and retrieve from a web server to a computer. Our FTP is ftp://taiocean.com If you have files that you want to send us that is considered too big to be emailed, please contact us for your FTP login information. Please note that we will indiscriminately clean the FTP folder at scheduled times. Please do not store vital information on our FTP site.
Barcode / Symbology Labels?
We can print numerous types of labels; bar code labels, compliance labels, company logos etc direct thermal printed in 203dpi. We have 3 label sizes available:
30 x 15 mm 1.18" x 0.59" (round corners)
37 x 26 mm 1.46" x 1.02" (round corners)
38.5 x 32 mm 1.52" x 1.26" (square corners)
We can print the below Bar Codes / Symbologies:
UPC-A UPC-E1 :6 dgt UPC-E :11 dgt UPC-E0 :6 dgt EAN/JAN-13 EAN/JAN-8 Code 128 Auto Code 128 A Code 128 B Code 128 C Codabar Int 2 of 5 3 of 9 Extended 39 Code 93 Extended 93 MSI Plessey HIBC UCC/EAN-128 Zip+4 Postnet
CLICK HERE for a sample reference of our most commonly printed labels.
Simply give us your UPC code/style item or a picture of your design and we will affix the labels onto the packaging for you.
